Return Policy

CUSTOMER SERVICE + INQUIRIES
info@novoswim.com

 

Return Policy
  • We will accept returns on all items within 14 days from time of delivery for store credit or exchange.
  • Returned merchandise must be unworn, with all tags and hygiene liner still attached. Upon receipt of returned goods, Novo Swim reserves the right to deny refund if the merchandise does not meet policy requirements.
  • Refunds will only be offered in the event of a manufacturing fault, and the item cannot be replaced or mended.  There will be a $10 restocking fee.
  • Shipping costs are non-refundable. Novo Swim is not responsible for the cost of return shipping.  
  • Please email info@novoswim.com to initiate a return request.